Consumer rights

Your refund rights explained after British Airways canceled flights from Heathrow

BRITISH Airways canceled all short-haul flights from London Heathrow this morning.

We explain your rights as a consumer, including whether you can get a refund and how to rebook.


All short-haul flights with British Airways from Heathrow have been canceled this morning

Short-haul flights from Heathrow are canceled until at least 12pm today, but the airline said it expected ‘further disruption during the day’.

In a statement this morning, BA said: “We are extremely sorry that due to the ongoing technical issues we are facing, we have unfortunately had to cancel all short-haul flights from Heathrow today until midday.”

He added that long-haul services from Heathrow and all flights at Gatwick and London City Airport are still running.

However, he warned there could be delays.

BA’s website is up and passengers can check in online and at the airport.

You can check your flight status on the BA website.

Here’s everything you need to know about cancellations, including whether you can get a refund.

Can I get a refund if my flight has been cancelled?

BA said you can get your money back if your flight was cancelled.

If you booked directly with the airline, you must log into the “manage my booking” section of the website, where you can request a refund.

Customers who have booked through a travel agency or tour operator should contact them first.

But if you are having trouble getting a refund through the agent, you can contact BA for help.

Can I get a refund if my flight is delayed?

British Airways customers can get a refund if flights are delayed by five hours or more.

If you arrive at your destination more than three hours late, you may be entitled to compensation.

But that’s only if the delay was BA’s fault, instead of “extraordinary circumstances which could not have been avoided by all reasonable measures”.

The cause of the technical issues that led to today’s disruption is still unclear.

What if I booked a vacation package?

If you have booked a hotel or other extra such as a car transfer through British Airways at the same time as your flights, you may be able to rebook for free.

You can change flights, departing on the same day, at no additional cost.

If you decide to change the date, you can also book your flights for free.

But if your hotel price is higher that day, you will have to pay the difference.

If the hotel is cheaper, you will be refunded the extra you paid.

Alternatively, you can cancel your reservation and request a full refund.

What if I have a connecting flight?

Delays and cancellations can cause additional stress if you’re worried about missing a connecting flight.

If you miss your connection due to a delay or a canceled plane, you will be rebooked on the next available BA flight.

You should contact the aworld Global Support team, who will be able to provide travel information, new boarding passes and, if required, overnight accommodation.

If your connecting flight was booked through another airline, BA cannot assist you.

You should contact the airline you booked the flight with.

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