Consumer services

Visayan Electric: More than P$800,000 reflected in February 2022 consumer bill is “wrong”

Engineer Daryl Bonbon, Visayan Electric’s Vice President for Consumer Services. CDND Photo / Delta Letigio

CEBU CITY, Philippines — If you’re noticing “outrageous” increases in your monthly bill, you better start asking yourself why?

Engineer Daryl Bonbon, Visayan Electric’s vice president for consumer services, said concerns about monthly bills should be escalated to their office immediately for appropriate action.

Bonbon issued the recall after a user complained on social media after his February 2022 bill reached P877,045.

This is an “isolated case” resulting from erroneous meter reading and coding, Bonbon said during a press conference on Wednesday morning (March 2).

Engineer Bonbon apologized to the affected consumer. He said they are now starting to make the necessary corrections as they are contacting said consumer as well.

The Visayan Electric engineer explained that the “human error” occurred after the consumer replaced his old meter.

Mistakes like this, he said, cannot be avoided after a meter is replaced. But this can always be corrected after the affected consumer calls their office to report the error.

Bonbon invites consumers not to hesitate to contact them with their concerns.

He said bills rising at least five times the normal amount should already be cause for concern.

Consumers, he said, can also contact them for clarification on increases to their February 2022 bills that may have resulted from a consolidation of bills or an increase in their consumption.

Visayan Electric has suspended collections from December 17, 2021 to January 31, 2022 as a reprieve or grace period for all consumers who were devastated by Typhoon Odette.

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