Consumer services

HUAWEI Care – more than just after-sales service, it’s now a customer service philosophy – News

From November 11 to December 4, UAE users can enjoy 25% discount on HUAWEI care products for the new HUAWEI nova 9 and up.

Are the technical specifications of an electronic device the only thing to consider when making a purchase? Although the specifications of any device have a significant impact on the user experience, they are not the only factor to consider: in recent years, a growing percentage of buyers have also started to look into after-service. sale. As a result, and in order to stand out in a very competitive market, many brands are turning to service optimization because the Post-Purchase Customer Experience becomes a priority.

According to Kantar’s BrandZ ™ Global Most Valuable Brands for 2021, HUAWEI was once again listed as brand value increased 29% year-on-year. What’s the secret of HUAWEI to consistently top the global brand rankings? Besides its advanced technology and products, another factor that could be overlooked is Huawei’s customer service and in particular its after-sales service.

Huawei has worked hard to improve the professionalism and friendliness of its customer service, and has earned a reputation for providing high quality services with its HUAWEI skincare offerings.

Customers expect their needs to be met, and they expect the brand to be customer-centric, which is why HUAWEI Care provides worry-free quality assurance and helps Huawei users to extend the product lifespan, allowing them to keep their devices longer. time. HUAWEI Care is available in the United Arab Emirates since 2019 and customers who purchase HUAWEI Care through authorized sales channels get extra protection for their device with ease and worry-free.

The HUAWEI Care value-added service can also help users save money on repairs (in some cases, free of charge), while ensuring that original parts are used and that a quality warranty is provided. The devices will also be repaired by certified technicians at Huawei customer service centers in Dubai and Abu Dhabi.

HUAWEI Care for HUAWEI nova 9:

We rely on our smartphones for everything. Occasionally, our phone screen may get damaged. Improper repair will result in poor quality, but could also compromise the performance of the device. Huawei Offers 25% Discount on HUAWEI Care Products – Screen Protection and Extended Warranty for the Latest Addition to the Smartphone Category, the New Camera king and trendy flagship device – the HUAWEI nova 9.

When users purchase HUAWEI Care-Screen Protection, the phone screen will be replaced once for free with the original screen if it is accidentally damaged (dropping, compressing or crashing) as they can send their phone to a service center. authorized service to get it fixed, and two-way free shipping.

This offer covers one-time screen replacement within one year of accidental damage to the display screen due to drops, drops and other collisions. Services include replacement and repair with 100% genuine aftermarket parts, manufacturing warranty remains, and ease of claim and repair.

HAUWEI Matebook extended warranty:

Laptops are a requirement for everyday use, whether users use the device for their business needs or daily tasks. By extending the warranty on devices, HUAWEI Care Extended Warranty can relieve users of the worry of high maintenance costs and keep using their devices for longer. Extend the hardware warranty with 1 year or an additional 2 years after the standard warranty of the purchased product expires. Users can now enjoy additional protection for all their HUAWEI Matebooks with ease, as there is now a 25% discount on extended warranty. The services covered by this warranty include replacement and repair with 100% original spare parts, high quality service and HUAWEI one-stop service, where the ease of claim and repair helps users receive their laptop more efficiently.

* Service excludes devices that have been hardened, bent, deformed, or handled / disassembled by an unauthorized service provider.

HUAWEI Loss Care for FreeBuds:

The earbuds are small and easy to use and sometimes can be misplaced easily, which is why HUAWEI Care has offered a special service if you are worried about losing or damaging an earpiece. When purchasing the HUAWEI loss care for FreeBuds service, users get a new single earbud for half the price once a year if your earbud has been lost or damaged, and the new earbud comes with a $ 90 warranty. days.

HUAWEI Watch Accidental Damage:

HUAWEI has considered a number of scenarios in which a watch could be damaged (accidental collision, drop, compression, or liquid penetration). If your watch is damaged, you only have to pay the service charge (which is not waived on the day of service) and it will be repaired once with original spare parts (the watch band does not is not included).

Huawei has built a close relationship with its customers over the years, and customers recognize Huawei even more because of it: Its long-standing customer service philosophy has crystallized in HUAWEI Care, which represents an update of the the brand’s mutually beneficial relationship with its customers.

Whereas previously Huawei focused on repairing any damage that was already done, preventive maintenance has now become the priority, with the aim of alleviating customer concerns about repairing devices. Huawei has constantly grown and evolved, as has its commitment to providing warm and excellent customer service.

For more information, please visit or contact HUAWEI customer service at 80066600.

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