Consumer rights

How do I claim money for canceled concerts in Norwich?

Published:
15:16 February 10, 2022



Frustrated people who parted with their hard-earned cash for municipal events that were canceled are hoping to get their money back.

Hundreds of people were harmed after promoters M&B Promotions and Easy Ticketing went bankrupt.

It meant Norwich events such as Comedy in the Park and a Craig David show – both scheduled for Earlham Park in August – were canceled with no date rescheduled.


Crowds in Norwich’s Earlham Park
– Credit: Archant 2021

But Lisa Webb, consumer law expert for Which?, said there are steps people can take to try to get their money back.

She said: “If you bought from a company that has since gone bankrupt, you may well find yourself at the back of a long queue of creditors wanting their money back.


Lisa Webb, consumer law expert for Which?

Lisa Webb, consumer law expert for Which?
– Credit: Lisa Webb

“However, if you spent more than £100 on your tickets and used a credit card, you have additional protections and can try to use Section 75 to get your money back from your card company.

“If you paid by debit card, you can contact your bank and ask them to use the chargeback rules to reverse the transaction – although there’s no guarantee this will work.”


Craig David has announced a 2021 Norwich show at Earlham Park.

Craig David was due to perform in Norwich in August
– Credit: Assessed

PayPal users can sometimes rely on buyer protection for a refund. But many have been told that a 180-day deadline means they can’t get a refund.

Martyn James, consumer rights expert for Resolver, said customers can file a formal complaint through PayPal’s website if they are rejected through the automated process.


Martyn James, consumer law expert for Resolver, an independent and free problem-solving service

Martyn James, consumer law expert for Resolver, an independent and free problem-solving service
– Credit: Resolver

Mr James added: “When a business goes bankrupt there is usually a small window of opportunity for you to get your money back – and it all depends on how you paid for your tickets.

“If you paid by debit or credit card, contact the card provider or bank immediately and tell them that M&B Promotions has gone bankrupt and they can ‘recharge’ your money.

“There is a time limit for the chargeback and many people will exceed it given how long the tickets have been on sale.

“But if so, ask your bank or card provider if there’s anything else they can do to get your money back – and why not send them the link to the M&B page stating that are they going to be administered?”